The BNIM intranet redevelopment project was a comprehensive initiative aimed at transforming the firm’s internal digital infrastructure. The objective was to create a modern, user-centric platform that would streamline communication, enhance collaboration, and improve access to critical information across the organization. This project was essential in ensuring that BNIM’s intranet could effectively support the firm's current and future needs, adapting to its evolving operations and growth.

​

Development:

​

The development of the new intranet began with an in-depth user research phase, which was critical to the project’s success. This phase included a detailed analysis of usage trends and page access statistics from the existing intranet, providing insights into how the platform was being used and where improvements were needed. Additionally, extensive interviews were conducted with department heads to identify outdated data, determine what was missing, and strategize on how best to transfer and update information.

​

To ensure that the new intranet met the specific needs of each department, teams from various parts of the organization were organized to take ownership of their sections. This collaborative approach not only empowered departments but also ensured that the content was accurate, up-to-date, and relevant to users. The project involved building a significant number of new pages, tailored to the unique needs of each team, and updating extensive documentation to reflect current practices and information.

​

Throughout the development process, special attention was given to creating a user-friendly and secure environment. The information architecture was restructured for greater intuitiveness, and advanced search functionalities were integrated to make information retrieval more efficient. Customizable dashboards were also introduced, allowing users to personalize their intranet experience based on their roles and responsibilities.

​

The project was executed in phases, with continuous testing and feedback loops to ensure that each component met BNIM's high standards. The final phase of the project involved the successful launch of the new intranet, which was met with overwhelmingly positive feedback from users.

​

Outcome:

​

The BNIM intranet redevelopment project culminated in the successful launch of a modern, efficient, and secure platform that has significantly improved internal communication and collaboration. The new intranet, praised for its user-friendly interface and enhanced functionalities, has streamlined workflows and reduced the time spent searching for critical documents and resources.

​

The detailed user research conducted at the outset of the project proved invaluable, guiding the design and development process to ensure that the new platform met the specific needs of BNIM's departments. The collaborative effort in organizing teams to take ownership of their sections resulted in a tailored and relevant content structure, further contributing to the intranet's success.

​